Health care organizations in United States are the most technologically sophisticated care delivery system compared to the rest of the developed countries. Sophisticated technologies including MRI, CT Scanning equipment, Robotic Surgery equipment are available in almost all cities in US. Unfortunately the outcomes of care provided in US health care organizations still leave a great deal to be desired. Avoidable patient harms still run above 20% of the patients seeking care in hospitals. Harm in ambulatory care and post acute care is even higher. Estimates of the cost of poor quality run above $700 Billion/year. The next challenge is to make the health care delivery organizations more reliable in provision of care. This talk focuses on the lessons learnt in improving quality of care using basic concepts of “Systems Engineering”.
Dr. Sahney is Distinguished University Professor in College of Engineering, Northeastern University. His industry experience includes 35 years as Senior Vice President at Henry Ford Health System, MI and Blue Cross and Blue Shield of Massachusetts. He is a founding member, past Chairman of the Board and Senior Fellow of the Institute for Healthcare Improvement (IHI). He has been a faculty member of the Harvard University Executive Programs in Health Policy and Management for the past 38 years. He has been elected to the National Academy of engineering and the Institute of Medicine. In 2010 he received the Gilbreth award from The Institute of industrial Engineering. He has served as one of the nine judges for the Malcolm Baldrige award. He currently serves on many industry boards including: Atrius Health,( MA) ( Parent of Harvard Vanguard), Syntel Inc. (MI), Sisters of Charity Health System (CO), Healthsense (MN), Brigham and Women’s Patient Safety Institute (MA) and Concord Museum.