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Access and Patient Experience Opportunities in Healthcare Delivery


Raytheon Amphitheatre

April 22, 2019 5:00 pm
April 22, 2019 5:00 pm

The Vinod Sahney Distinguished Lecture Series on Health Systems Innovation Presents

“Access and Patient Experience Opportunities in Healthcare Delivery” 

by Prof. Mark P. Van Oyen, University of Michigan 

On April 22, 2019 at 5 PM in Raytheon Amphitheatre

Abstract: Healthcare delivery exhibits unique features that distinguish it from manufacturing and other service systems. I will describe some key research opportunities for industrial engineering, operations research, and operations engineering to advance care delivery and decision-making for improved access to care and patient experience. While emergency care is highly responsive to providing stratified rapid access to care, most healthcare settings set appointments in advance based on first come first served scheduling with ad hoc modifications based on individual needs. We provide approaches for appointment planning and scheduling that yield access delays that are appropriate to each urgency level. We emphasize how to solve stochastic models through optimization so that patient urgency classes achieve appropriate access delays, defined as the wait from appointment request to the visit. In multiple papers, we develop approaches to incorporate features such as stochastic care pathways (sequences of visits), the coordination of clinic and surgical care with the same surgeon, increased personalization, and distributional robustness. Our data-driven healthcare operations engineering methodologies have grown out of practice-based collaborations with several health systems in the United States.

Vinod K. Sahney PhD is Distinguished University Professor at Northeastern University. His healthcare industry experience includes over 30 years at Henry Ford Health System, MI and Blue Cross Blue Shield of MA as Senior Vice President and Chief Strategy Officer. He is founding member of Institute of Healthcare Improvement (IHI) and the Group Practice Improvement Network. He is founding member and past President of Society for Health Systems (SHS) focused on improving Health Care Operations. Dr. Sahney’s professional recognition includes The Frank and Lillian Gilbreth award for life time contributions to the field of Industrial and Systems Engineering. He is an elected member of National Academy of Engineering and The National Academy of Medicine.